To register for an account:

1. Click “Account” in the top-right corner of the homepage.
2. Click “Register” beside the login form.
3. Enter your first and last name.
4. Provide the email address you’d like to use.
5. Choose a secure password.
6. Hit “Register”.

Once complete, you can log in with your new email address and password.

If you place an order before creating an account, use the email address you placed the order to create an account, and your order will be displayed in the account.

If you’d like to remove your giftsmilee.com account, email our support team at cs@giftsmilee.com and request that your account be deleted.

1. On the sign-in page, click Forgot Password.
2. Enter the email address linked to your account and submit.
3. Check your inbox for our password-reset email.
4. Click the link provided and follow the prompts to choose a new password.
5. Once you’ve set a new password, you can sign in with your email and the updated password.

If you have any questions or need further assistance, just let us know. Have a great day!

1. Click the Account icon in the top-right corner of our site.
2. Sign in using the same email address you used when placing your order.
3. Once logged in, go to Order History (or Dashboard) to see your order’s status, items, and tracking information.

You can also open your order confirmation email for a direct link and full details—if it doesn’t appear in your inbox, please check your Spam, Junk, or Trash folders.

Need more help? Our customer support team is happy to assist.

You can acquire coupons through various methods. Visit our homepage and look for a specific section showcasing current deals and promotions. Subscribe to our complimentary email updates to stay informed about special offers. We also provide exclusive newsletters to our loyal patrons. Occasionally, your package may contain coupons that can be applied to upcoming purchases. Engaging with our customer service team via live chat is the simplest way to obtain a surprise discount. Please be aware that coupon codes are not eligible for combination.

We limit the use of coupon codes to one per order. However, you can still take advantage of sale prices and other promotional offers in conjunction with your coupon code to maximize your savings.

We offer a variety of secure payment options so you can shop anytime, day or night:

• Credit & Debit Cards: Visa, Mastercard, American Express
• PayPal
• Shop Pay (fast, one-click checkout and installment options via Shopify)
• Other Online Methods: Regional digital wallets and local payment services

Note: Available payment methods may vary by country or region. If you have any questions about payment options at checkout, please contact our customer support.

We use industry-standard TLS/SSL encryption and PCI-compliant systems. We never store your full credit-card number on our servers. We also offer the option to use Shop Pay, a secure payment method powered by Shopify.

Trusted Shop Pay Checkout

• Powered by Shopify, a publicly traded e-commerce leader.
• End-to-end encryption + tokenization replaces your real payment details with a one-time code.
• Advanced fraud-detection algorithms guard against unauthorized charges.

Feel confident knowing every transaction is protected by best-in-class security and compliance

If you've placed multiple orders shipping to the same address, contact us before your orders are dispatched for potential consolidation. This may qualify you for our free shipping offer (international standard for orders over $60, priority for orders over $100, and VIP express for orders over $150) or reduced shipping costs. However, we cannot combine orders that have already been shipped.

If we discover that an item you purchased is unavailable during the order fulfillment process, we will first attempt to contact you and inquire if you would like to substitute the item with an equivalent product of equal value.

If we do not receive a response from you or if you inform us that you do not want a substitution, we will proceed with issuing a refund for the item amount to your original payment method, whether it's a credit card, PayPal, or other supported payment gateway. Please note that we will deduct the amount of the out-of-stock item from your order total and adjust the shipping charge accordingly, if necessary.

Although this scenario is uncommon, we will always reach out to you if any items are missing or if we are unable to complete your order as requested.

We offer a variety of shipping methods, including standard shipping and express shipping. The available options may vary depending on your location and the items you are purchasing.

• We partner with 4PX—a leading global logistics provider—to manage every step of your international shipment. 4PX collects your order, handles export customs, and transports it to the destination country.

• For example, In the U.S., 4PX hands your parcel off to USPS (and to equivalent local carriers elsewhere) for last-mile delivery.

• You get a single tracking number that works through 4PX’s global network and the local carrier—all the way to your door.

The shipping time depends on your choice of method and destination. We process every order in 3–5 business days, and once it’s on its way your package typically arrives in 8–12 business days (often sooner), depending on where you are.

Yes—we ship to 100+ countries, including USA, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.

Please double-check your checkout address—it’s printed on the Commercial Invoice and all shipping documents and can’t be changed once issued.

Enjoy free international shipping on all orders:

Standard (orders ≥ $60)

Priority (orders ≥ $100)

VIP Express (orders ≥ $150)

Before you complete checkout, please confirm your country’s requirements. Your shipping address may need extra details—VAT/tax ID, recipient name, phone number, email, etc.—to ensure a smooth delivery.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

We’re unable to ship to P.O. boxes—every order goes out via UPS. If home delivery isn’t an option, just let us know and we’ll redirect your package to the nearest UPS Access Point for you to pick up.

Shipping fees are based on package weight, delivery speed, and distance—not on order value or item count. To see your exact rate, add your items to the cart and go to checkout.

Free international shipping tiers:

Standard: orders ≥ $60

Priority: orders ≥ $100

VIP Express*: orders ≥ $150

*Remote-area surcharges may apply.

Please note you may be responsible for import duties, taxes, or brokerage fees upon delivery. For full details on rates and transit times, visit our Shipping Information page.

If your package is lost or damaged during shipping, please contact our customer support team immediately. We’ll:

1. Open a claim with the carrier on your behalf
2. Once approved, ship you a replacement at no extra charge
3. If a replacement isn’t available, we’ll issue store credit for the original purchase amount.

If you provided an incorrect shipping address, please contact our customer support team as soon as possible. If your order hasn't been shipped yet, we can update the address for you. However, if the order has already been shipped, we may not be able to change the address, and you will be responsible for any additional shipping charges incurred.

At Giftsmilee.com, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange. Please ensure that the items are unused, in their original packaging, and in the same condition as when you received them.

Customers are responsible for covering the cost of return shipping, regardless of the reason for the return. This includes returns due to defects, damage during shipping, or errors on our part. We recommend using a trackable shipping method to ensure your return reaches us safely.

If you receive a damaged or defective item, please contact our customer support team immediately. We'll work with you to resolve the issue as quickly as possible, either by sending you a replacement item or issuing a full refund. In some cases, we may ask you to provide photos of the damaged or defective item to help us address the problem and improve our quality control processes.